Sign-in troubleshooting

Overview

Sask Polytech provides faculty, staff, and students a variety of computing resources and online services. A Sask Polytech account is required to access most of these services (email, O365, mysaskpoly.ca, printing, Brightspace, Wi-Fi, and other computing resources.) An account includes a campus ID and account (username and password).   

Members of the Sask Polytech community are responsible for all use of their account and are expected to take reasonable steps to ensure the security of the account. This service includes: 

  • Account provisioning/de-provisioning 
  • Identity and access management to Sask Polytech’s online services 
  • Self-serve password management 
  • Multi-factor authentication 
Getting help

Try signing in through the Sask Polytech Microsoft sign-in page and follow the prompts. For a quick password reset, visit the Microsoft Online Password Reset page to get back into your account. For detailed instructions through mySaskPolytech, visit Changing or resetting your password.

Nothing is working! If you've tried everything and are still having issues (or have no phone, a lost phone, and no access to other sign-in options), please submit a ticket. You do not need to be signed in to submit a sign-in troubleshooting ticket.

Related articles
Available to: staff and students.

 

 
Submit a ticket

Related Articles (6)

Change or reset your password in mySaskPolytech. Step-by-step instructions are provided if you know your password, forgot your password, or need to unlock your account.
This article will show you how to change your multi-factor authentication method.
Learn how to set up and sign in using a security key (FIDO2) which works like a USB stick.
Learn how to set up and sign in using text codes (SMS) sent to your mobile device.
Learn how to set up and sign in using app codes or notifications on your mobile device.
Understanding sign-in options and multi-factor authentication

Details

Service ID: 3219
Created
Fri 4/28/23 10:31 AM
Modified
Mon 4/15/24 10:32 AM