Changing or resetting your password

1. Go to mySaskPolytech and sign in.
2. Search for the 'Help and Support' card and select 'Change my password'
   
3. Enter in your new password and then confirm your new password. Press submit to complete the change.

Note: changes may take up to five minutes to replicate on all Sask Polytech systems.

1. Go to mySaskPolytech and select Can’t access your account? found below the username area.
2. Select Work or School account.
3. Enter your Sask Polytech email address in this format:  username@saskpolytech.ca (e.g., doe1234@saskpolytech.ca, not Joe.Doe@saskpolytech.ca). 
4. Enter the characters to pass the CAPTCHA check then click Next.
   
5. Select I forgot my password and click Next.
6. Choose an option to reset your password. Depending on what you enrolled with, you might see one or more of the following choices:
   • Email my alternate email: Click Email to send code to your alternate email.
   • Text my mobile phone: Click text to send code to your mobile phone.
   • Call my mobile or office phone: Calls your phone (press the # button to verify the call).
   • Approve a notification on my authenticator app: Allows you to verify through the app.
   • Answer my security questions: Provide answers to three security questions. 
7. Follow the steps to verify your account.
8. For example if you selected email, a code will be sent from Microsoft on behalf of Saskatchewan Polytechnic to your recovery email address. Your recovery email address may be a Gmail, Hotmail or other account. Check your email to find the code. In some instances, the code may take five minutes to arrive, and may be in your junk or spam folder.
   
9. Enter this code in the text field onscreen, and then click Next. 
   
10. Enter your new password twice. Press Finish to complete the change.

Note: changes may take up to five minutes to replicate on all Sask Polytech systems.

Your account can get locked if too many incorrect passwords were used to log in. You can use the Password Manager to unlock your account.

1. Go to mySaskPolytech and click Can't access your account? found below the username area.
2. Enter your User ID in this format:  username@saskpolytech.ca (e.g., doe1234@saskpolytech.ca, not Joe.Doe@saskpolytech.ca)
3. Enter the characters to pass the CAPTCHA check then click Next.
   
4. Select I know my password, but still can’t log in and click Next. 
5. Choose an option to reset your password. Depending on what you enrolled with, you might see one or more of the following choices:
   • Email my alternate email: Click Email to send a code to your alternate email.
   • Text my mobile phone: Click text to send a code to your mobile phone.
   • Call my mobile or office phone: Calls your phone (press the # button to verify the call).
   • Approve a notification on my authenticator app: Allows you to verify through the app.
   • Answer my security questions: Provide answers to three security questions.
6. For the Email my alternate email option, click Email to send a verification code.
7. A code will be sent from Microsoft on behalf of Saskatchewan Polytechnic to your recovery email address. Your recovery email address may be a Gmail, Hotmail or other account. Check your email to find the code. In some instances, the code may take five minutes to arrive, and may be in your junk or spam folder.
   
8. Enter this code in the text field onscreen, and then click Next.
   
9. Once you see the success page, your account has been unlocked and you can sign in.
   

Note: changes may take up to five minutes to replicate on all Sask Polytech systems.

If you don't know your username or still can't sign in, submit a Sign-in troubleshooting ticket to the IT Service Desk. You do not need to be signed in to Tech Services to submit this ticket.