Transferring calls on a Yealink desk phone

Phone Teams Microsoft Yealink

Choose your desk phone

Yealink MP50	Yealink MP52	Yealink MP54-E2

What the phone is: A personal Teams phone that works together with your computer. How to quickly recognize it: Touchcreen, USB cable, usually sitting beside a computer. More info Who it’s for: One individual user. How it connects: USB cable plugged into your laptop or desktop. When you should use it: Use this if you normally make Teams calls on your computer and want physical buttons instead of a headset. Sign in: Requires individual sign in via computer.	What the phone is: A standalone Teams desk phone that works on its own. How to quickly recognize it: Physical buttons, medium screen, Ethernet cable, no touchscreen. More info Who it’s for: Shared desks, reception areas, and common spaces. How it connects: Ethernet cable plugged into a network wall jack. When you should use it: Use this where multiple people need to sign in and out, or where a computer is not required. Individual sign in: Sign in once with your saskpolytech username following on screen prompts Shared sign in: No sign in required. A shared account will be logged into the phone by ITS.	What the phone is: A standalone Teams desk phone with a large touchscreen. How to quickly recognize it: Touchscreen, fewer physical buttons, Ethernet cable. More info Who it’s for: Boardrooms, executive offices, and high‑visibility shared spaces. How it connects: Ethernet cable plugged into a network wall jack. When you should use it: Use this for meetings, conference calls, or shared spaces where ease of use is important. Individual sign in: Sign in once with your saskpolytech username following on screen prompts Shared sign in: No sign in required. A shared account will be logged into the phone by ITS.

Yealink MP50

Yealink MP52

Yealink MP54-E2

What the phone is:
A personal Teams phone that works together with your computer.

How to quickly recognize it:
Touchcreen, USB cable, usually sitting beside a computer.

More info

Who it’s for:
One individual user.

How it connects:
USB cable plugged into your laptop or desktop.

When you should use it:
Use this if you normally make Teams calls on your computer and want physical buttons instead of a headset.

Sign in: Requires individual sign in via computer.

What the phone is:
A standalone Teams desk phone that works on its own.

How to quickly recognize it:
Physical buttons, medium screen, Ethernet cable, no touchscreen.

More info

Who it’s for:
Shared desks, reception areas, and common spaces.

How it connects:
Ethernet cable plugged into a network wall jack.

When you should use it:
Use this where multiple people need to sign in and out, or where a computer is not required.

Individual sign in: Sign in once with your saskpolytech username following on screen prompts

Shared sign in: No sign in required. A shared account will be logged into the phone by ITS.

What the phone is:
A standalone Teams desk phone with a large touchscreen.

How to quickly recognize it:
Touchscreen, fewer physical buttons, Ethernet cable.

More info

Who it’s for:
Boardrooms, executive offices, and high‑visibility shared spaces.

How it connects:
Ethernet cable plugged into a network wall jack.

When you should use it:
Use this for meetings, conference calls, or shared spaces where ease of use is important.

Individual sign in: Sign in once with your saskpolytech username following on screen prompts

Shared sign in: No sign in required. A shared account will be logged into the phone by ITS.

Transfer calls on your Yealink phone

MP50: Personal phone that only works with your computer

Transferring calls is configured on your device using the call window. See using Microsoft Teams for phone calls under the "Transferring calls" tab".

MP52: Basic standalone phone for shared desks

ℹ️ The MP54 model is used in shared locations or for multi-person use on campus only. This model is powered by a direct network (Internet) connection and is operated using manual buttons.

1. Find the transfer icon on the screen and select the button below it to transfer your call.

2. Select "Transfer now" using the "OK" button on the arrow pad. Your original call will be placed on hold.

3. Hit the button under the dialpad option to input a phone number. You can also use the search function to search for a contact within Sask Polytech.

4. Your original call will remain on hold until you either connect with the new receiver or they are unable to answer.

5. If you'd like to consult with someone before transferring, repeat steps 2-4 using the "Consult first" option.

MP54-E2: Touchscreen standalone phone for boardrooms and executives

ℹ️ The MP54-E2 model is used in shared locations or for multi-person use on campus only. This model is powered by a direct network (Internet) connection and features a touchscreen.

1. Select the "Transfer" button on the touchscreen while on a call.

2. Select "Transfer now" for a direct transfer or "Consult first" to let someone know you're transferring a call or to give additional context for the call.

3. Type the person's/area's name or phone number.

4. You will be placed on hold while the call transfers. You can end the call before or after the new person picks up. The caller will remain on the line with the person you transferred them to.

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Transferring calls on a Yealink desk phone

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