Using Microsoft Teams for phone calls

Making and receiving phone calls

Dial the whole phone number or search the name of any Sask Polytech account holder.

Receiving a call

1. Press the blue handset icon for audio-only or the blue camera icon for audio and video. 
2. Press the red phone icon to reject a call, and push it to voicemail.
   
   
    

Forwarding calls to voicemail or another number

1. Click on the dropdown arrow beside Forward to voicemail and click More settings.
   
   
    
2. Forward all calls and select forward to voicemail or to a contact number. Use 1+1 xxx-xxxx before the number.
   
   

Calling from a shared line

1. Within the Calls app, type in the name or number of the person you are trying to reach. Use 1+1 xxx-xxxx to dial an external number.

2. Click the dropdown if you have access to a shared line. Select the line you'd like to call out from. The recipient will this name/number instead of your personal number.

3. Once you select the shared line, the call will be placed.

Transferring a call to another user

1. While on a call with another user, click the "Transfer" button from the main ribbon and enter the name or number of the person you'd like to reach. 

2. You can also choose the ring back option to ensure the call isn't dropped or sent voicemail during the transfer. The call will automatically be sent back to you if the recipient doesn't answer. 

3. You may also consult with a person before transferring your call. Click "Transfer" from the main ribbon and select "Consult then transfer" from the drop down menu.

4. Type the name or number of the person you'd like to reach. Click "Chat" to send a direct message through Teams. 

5. A new dialogue box will appear. From there, message the person and transfer the call from the top of the window.

Transferring a call to another device

Content coming soon.

Merging calls

While you're on a call in Teams, you might receive a call from another person and decide you want to merge the new call with the call you're already on. If you answer the new call, your original call will be put on hold.  

1. From your the current call screen, select more actions from the call controls (. . .) and choose merge calls from the dropdown.

2. Choose the call you want to merge with. Click the "Merge" button to confirm and both calls will be joined together.

Transcribing calls (internal and external calls)

When on a one-on-one call in Teams, you have the option to enable voice to text transcription. For internal calls, participants are notified that live transcription is on and the transcript is saved and made available to both callers. For external (standard calls), the Teams user can also enable call transcription and the transcript is saved and made available to the Teams user. 

1. Select more actions from the call controls (. . .) and click "Record and transcribe".

2. Select "Start transcription".

Managing voicemail

1. Go to your profile settings by clicking the ellipses next to your profile picture. Click the "Calls" tab.

2.  Scroll down to the "Manage Voicemail" section. Set your voicemail preferences. You can either record a customized greeting or use the text-to-speech option.

3. You can also set your out-of-office voicemail preferences in the "Manage out-of-office voicemail" section below. If you have an out-of-office reply on in your Outlook, your Teams reply will play your customized out-of-office voicemail greeting. 

4. Once you receive a voicemail, you will also receive an email that includes the caller's number, an audio file, and a voice-to-text transcription. 

Changing your ringtone

1. Go to your profile settings by clicking the ellipses next to your profile picture. Click the "Calls" tab.

2. Select your desired ringtone(s).

Content coming soon.