Forwarding calls on Yealink desk phones

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Choose your desk phone

Yealink MP50	Yealink MP52	Yealink MP54-E2
Personal phone that only works with your computer.	Basic standalone phone, often used for shared desks.	Touchscreen standalone phone, often used for boardrooms and executives.
What the phone is: A personal Teams phone that works together with your computer. How to quickly recognize it: Touchscreen, USB cable, usually sitting beside a computer. More info Who it’s for: One individual user. How it connects: USB cable plugged into your laptop or desktop. When you should use it: Use this if you normally make Teams calls on your computer and want physical buttons instead of a headset. Sign in: Requires individual sign in via computer.	What the phone is: A standalone Teams desk phone that works on its own. How to quickly recognize it: Physical buttons, medium screen, Ethernet cable, no touchscreen. More info Who it’s for: Shared desks, reception areas, and common spaces. How it connects: Ethernet cable plugged into a network wall jack. When you should use it: Use this where multiple people need to sign in and out, or where a computer is not required. Individual sign in: Sign in once with your saskpolytech username following on screen prompts Shared sign in: No sign in required. A shared account will be logged into the phone by ITS.	What the phone is: A standalone Teams desk phone with a large touchscreen. How to quickly recognize it: Touchscreen, fewer physical buttons, Ethernet cable. More info Who it’s for: Boardrooms, executive offices, and high‑visibility shared spaces. How it connects: Ethernet cable plugged into a network wall jack. When you should use it: Use this for meetings, conference calls, or shared spaces where ease of use is important. Individual sign in: Sign in once with your saskpolytech username following on screen prompts Shared sign in: No sign in required. A shared account will be logged into the phone by ITS.

Yealink MP50

Yealink MP52

Yealink MP54-E2

Personal phone that only works with your computer.

Basic standalone phone, often used for shared desks.

Touchscreen standalone phone, often used for boardrooms and executives.

What the phone is:
A personal Teams phone that works together with your computer.

How to quickly recognize it:
Touchscreen, USB cable, usually sitting beside a computer.

More info

Who it’s for:
One individual user.

How it connects:
USB cable plugged into your laptop or desktop.

When you should use it:
Use this if you normally make Teams calls on your computer and want physical buttons instead of a headset.

Sign in: Requires individual sign in via computer.

What the phone is:
A standalone Teams desk phone that works on its own.

How to quickly recognize it:
Physical buttons, medium screen, Ethernet cable, no touchscreen.

More info

Who it’s for:
Shared desks, reception areas, and common spaces.

How it connects:
Ethernet cable plugged into a network wall jack.

When you should use it:
Use this where multiple people need to sign in and out, or where a computer is not required.

Individual sign in: Sign in once with your saskpolytech username following on screen prompts

Shared sign in: No sign in required. A shared account will be logged into the phone by ITS.

What the phone is:
A standalone Teams desk phone with a large touchscreen.

How to quickly recognize it:
Touchscreen, fewer physical buttons, Ethernet cable.

More info

Who it’s for:
Boardrooms, executive offices, and high‑visibility shared spaces.

How it connects:
Ethernet cable plugged into a network wall jack.

When you should use it:
Use this for meetings, conference calls, or shared spaces where ease of use is important.

Individual sign in: Sign in once with your saskpolytech username following on screen prompts

Shared sign in: No sign in required. A shared account will be logged into the phone by ITS.

Follow the steps below to forward calls on your Yealink phone.

MP50: Personal phone that only works with your computer

Both voicemail and call forwarding settings are configured in the Microsoft Teams app on your device. See using Microsoft Teams for phone calls under "making and receiving phone calls" tab".

MP52: Basic standalone phone for shared desks

ℹ️ The MP54 model is used in shared locations or for multi-person use on campus only. This model is powered by a direct network (Internet) connection and is operated using manual buttons.

1. Use the arrow pad to navigate to the top left corner of the screen with the three horizontal lines. Hit "OK" on the pad. This will take you to the settings menu.

2. Select "Calling" from the menu using the down arrow and by hitting "OK" on the pad.

3. Toggle on both "Call forwarding" and "Display call forward on home screen" options by hitting "OK" on the pad. You will need to arrow down to the second toggle.

4. Use the "X" on the pad to navigate back to the previous menus and screens. Your call forwarding will be displayed at the top of the home screen.

5. Select this using "OK" on the pad to change your call forwarding preference at any time. You can choose to forward to voicemail or a number.

MP54-E2: Touchscreen standalone phone for boardrooms and executives

ℹ️ The MP54-E2 model is used in shared locations or for multi-person use on campus only. This model is powered by a direct network (Internet) connection and features a touchscreen.

1. Select your initials at the top left.