Understanding how to get help from Facilities

Our services

Our services page provides a full list of Facilities services available to you. It's a non-exhaustive but detailed list of all the areas within Sask Polytech we support. It provides transparency into our daily work and gives a better understanding of what we do and how we do it. It's also the space we use for housing our ticket forms.

Using the search bar

The quickest way to look up services is by using the search bar in the top right. Make sure you are signed in to get the best results. Type in keywords and hit enter. Review and click through the list of services to learn more.

The services landing page

You can also click through the services categories to find information. This view provides a more holistic perspective. It is a good way to explore and familiarize yourself with the type of services available to you. Make sure you are signed in to get the best results. Click on the services tab in the main navigation at the top. Review the list and click on a category of interest. You can keep clicking through, filtering, and narrowing down until you find a service listing.

What is a knowledge base?

Our knowledge base is a collection of how-to information, in-depth descriptions, frequently asked questions (FAQs), product lists, step-by-step guides and more. It is designed to empower your productivity. If you're unsure how to do something and want to learn, this is the place to go. Make sure you are signed in for the best results. For cyber protection, some of our articles are only viewable if you are signed in.

The search bar

The quickest way to look up articles is by using the search bar in the top right. Make sure you are signed in to get the best results. Type in keywords and hit enter. Review and click through the list of articles to find the one that best suits your needs.

The knowledge base landing page

You can also click through the knowledge base categories to find information. This view provides a more holistic perspective. It is a good way to explore and familiarize yourself with the type of information available to you. Make sure you are signed in to get the best results. Click on the knowledge base tab in the main navigation at the top. Review the list and click on a category of interest. You can keep clicking through, filtering, and narrowing down until you find an article.

You can find shortcuts to common places using the home page. We have designed it to include information on our most common tickets. It is a great jumping-off point to get what you need quickly. The blue buttons and purple icons are quick links to main actions. We have also included information like popular services, our business hours, and common troubleshooting directions. We recommend bookmarking this page in your browser for easy reference.

How to sign in

To sign in, look for the “Sign in” link at the top right corner of the page. Click it, and you’ll either be signed in automatically or prompted to log in using your Sask Polytech account. Once signed in, your name will appear next to a profile icon as confirmation. Signing in is important for the best website experience. For security reasons, some articles, services, and information are only accessible after signing in.

Issues with signing in

If you are having trouble signing in, please submit a Sign-in troubleshooting ticket with the IT Service Desk. You do not need to be signed in to submit this type of ticket.

What’s a ticket?

A ticket is the standard method for requesting Facilities services. When you complete and submit an online form, a ticket is automatically created in your name. This system helps us efficiently route, prioritize, and track your request from start to finish.

Unlike sending an email, the ticket form collects key information upfront, allowing us to automate parts of our workflow and respond more quickly. You’ll receive email updates as your ticket progresses, and you can check its status or request updates at any time.

Every ticket is assigned to a Facilities team member who will work directly with you to resolve your issue.

How does it work?

You can fill out and submit a ticket online through one of the services listed on our Services page, after which a Facilities team member reviews, assigns, and works with you to resolve your request. You must be signed in to access the various forms.

Viewing your tickets allows you to see all details, comments, updates, and changes to your ticket in one place. It's the best method for tracking and monitoring your ticket progress.

Find a quick link on the home page – click the blue button labeled View my tickets. From here, you can filter through all your tickets by searching keywords or filtering. All open tickets should automatically appear at the bottom. Click on the title of your ticket to open it and view all your ticket details, or add a comment. To see completed or closed tickets, click on the Status Class drop-down and check on Completed and Closed.